Terms of Service

Welcome to Sandcastles!

These Terms of Service (“Terms”) govern your use of the Sandcastles website and the AI-powered content creation service provided by Digital Supply Co, LLC ("Company," "we," "us," or "our"), a Delaware limited liability company, at https://sandcastles.ai ("Website" or "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree to these Terms, do not use the Service.

1. Services Provided

Sandcastles is a software-as-a-service (SaaS) platform that utilizes AI-powered workflows to assist users in creating video scripts automatically. Our first release includes the following functionality:

• Entering a video idea
• Running a research process that scans the internet and manually inputted sources for facts
• Adding story themes and writing scripts for the user

The Service is continuously evolving, and we may add or remove features at our discretion.

2. Account Creation

To access the Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Subscription and Payment Terms

3.1 Subscription Plans

We offer recurring monthly and annual subscription plans for access to the Service. Payment will be processed through a third-party payment processor, and you authorize us to charge your credit card or other payment method on a recurring basis.

• Monthly Subscription: Billed monthly.
• Annual Subscription: Billed annually at a discounted rate.

3.2 Billing Cycle and Cancellation

You may cancel your subscription at any time. If you cancel, you will continue to have access to the Service until the end of your current billing cycle (monthly or annual).

3.3 Refunds

We regretfully do not offer refunds for any payments made under these Terms, including but not limited to monthly subscription fees, annual subscription fees, and any other charges incurred in connection with your use of the Service. All sales are final. By subscribing to or purchasing any aspect of the Service, you acknowledge and agree that you will not be entitled to a refund for any reason, including but not limited to dissatisfaction with the Service, non-use of the Service, or early termination of your subscription.

This no-refund policy applies regardless of the payment method used, the duration of service usage, or the circumstances surrounding your request for a refund. We encourage you to carefully review all features and pricing information before making any purchase or subscription commitment.

3.4 Changes to Pricing

We may change the pricing of our subscription plans at any time, but we will provide notice prior to any such changes taking effect. Your continued use of the Service after the change will be deemed acceptance of the new pricing.

4. User Responsibilities

You agree not to use the Service for any illegal, harmful, or offensive activities. Specifically, you agree not to:

• Violate any applicable local, state, national, or international law.
• Use the Service to create, upload, or distribute content that is offensive, defamatory, or violates the rights of others.
• Engage in activities that interfere with the functioning of the Service, including unauthorized access or attempts to bypass security features.
• Use the Service for spamming, phishing, or other deceptive practices.

5. License to Use the Service

Upon your acceptance of these Terms, we grant you a non-exclusive, non-transferable, limited license to access and use the Service in accordance with these Terms. You may only use the Service for lawful purposes and in the manner intended.

6. Intellectual Property

All content, features, functionality, and design of the Service, including but not limited to the software, AI models, logos, and other proprietary materials, are owned by Digital Supply Co, LLC and are protected by intellectual property laws. You do not have any rights to the Service other than the limited license granted herein.

7. Data Use and Privacy

7.1 Data Collection and Usage

We may collect data from your use of the Service, including the video ideas, scripts, and other content you provide. By using the Service, you grant us a license to use this data to improve the Service, train AI models, and for other internal purposes.

7.2 Privacy Policy

We value your privacy and are committed to protecting your personal data. For more information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

8. Support

You may contact our support team via email at support@sandcastles.ai for any questions or assistance related to the Service. We will make reasonable efforts to respond to your inquiries in a timely manner.

9. Termination

We may suspend or terminate your account and access to the Service if we believe you have violated these Terms. You may also terminate your account at any time by canceling your subscription and discontinuing use of the Service. Upon termination, you will no longer have access to the Service.

10. Limitation of Liability

To the fullest extent permitted by law, Digital Supply Co, LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability to you for any claim arising out of or related to these Terms shall not exceed the amount you have paid for the Service in the six (6) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Digital Supply Co, LLC, its affiliates, and its employees from any claim, loss, liability, or expense (including reasonable attorneys’ fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Dispute Resolution

Any disputes or claims arising out of or related to these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association in Delaware, USA. You agree to waive any right to a jury trial or class action.

13. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.

14. Modifications to Terms

We may update or modify these Terms at any time. When we do, we will post the revised Terms on our Website with an updated effective date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Digital Supply Co, LLC
2108 North Street
Suite N
Sacramento, CA
Email: support@sandcastles.ai